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It is really important that you adhere to the following rules when returning an item to ourselves to ensure that a returned item is fit for resale. All items must be returned within 14 days.
If you do need to return the item to us please contact us by email or phone and we will send you a returns number. Please package your parcel carefully and using the address label provided send it back to us please note it is your responsibility to ensure the package arrives safely so we advise using the Royal Mail Signed For service.
Once we have the garment and we are satisfied all the above criteria has been met we will arrange the exchange or refund as requested.
If you are not sure what type of item you have brought please contact us and we will be only too happy to help. Customer satisfaction is paramount to us and we want you to be happy.
My T Shirt, hoodie etc does not fit
All our designs that show a T Shirt Town Logo are made to your own specific requirements therefore we will only exchange items that were incorrectly ordered by yourself. We do not have 'stock' of any of these designs.
We offer a huge range of styles, sizes and colours in order for you to get a product that suits you. Under UK law 'custom made' or 'made to order' products are exempt from the internet distance selling rules, therefore we're not obliged to offer refunds if you've ordered the wrong size or colour, BUT we do offer an exchange service for wrongly ordered items.
The price for exchanges are as follows:-
Once we have received your purchase back at T Shirt Town we will send out a replacement product at the costs below:-
This covers re-printing a replacement product as well as the cost of sending your exchange back to you. We will send you a link in order to make the payment on our secure site.
Please Contact Customer Services and we will give you an RMA number then send the t shirt back in its original state and once we have received it back along with the new payment we will exchange the item for a different size.
My t shirt/item is the wrong design and I want to change it
All our designs that show a T Shirt Town Logo are made to your own specific requirements therefore we will only exchange items that were incorrectly ordered by yourself. We do not have 'stock' of any of these designs.
We offer a huge range of styles, sizes and colours in order for you to get a product that suits you. Under UK law 'custom made' or 'made to order' products are exempt from the internet distance selling rules, therefore we're not obliged to offer refunds if you've ordered the wrong size or colour, BUT we do offer an exchange service for wrongly ordered items.
The price for exchanges are as follows:-
Once we have received your purchase back at T Shirt Town we will send out a replacement product at the costs below:-
This covers re-printing a replacement product as well as the cost of sending your exchange back to you. We will send you a link in order to make the payment on our secure site.
Please Contact Customer Services and we will give you an RMA number then send the t shirt back in its original state and once we have received it back along with the new payment we will exchange the item for a different size.
My t shirt / item is faulty
On the rare occasion that this may happen please except our sincere apologies and please contact Customer Services and we will give you an RMA number once we have it back we will exchange for a new item or refund your account
My t shirt / item was a present from someone but it does not fit/faulty
Please Contact Customer Services - please supply your friends name and address and we can match the order up that way - and then we will give you an RMA number the t shirt then can be returned for an exchange or refund as explained in section My t shirt/item is the wrong design and I want to change it
How do I return my goods to you
If you do need to return the item to us please contact us by email or phone and we will send you a returns number. Please package your parcel carefully and using the address label provided send it back to us please note it is your responsibility to ensure the package arrives safely so we advise using Royal Mail Signed For. If the item is faulty we will send you a prepaid returns label.
My item was in the clearance section
Please note all clearance items are non returnable / refundable unless faulty. - So take care to check size guides etc. before you order.
My item was in the Sale Section
Occasionally we will offer a T Shirt Town design at a Sale price, so as it is still made to order the same policy applies. Therefore we will only exchange items that were incorrectly ordered by yourself. We do not have 'stock' of any of these designs.
We offer a huge range of styles, sizes and colours in order for you to get a product that suits you. Under UK law 'custom made' or 'made to order' products are exempt from the internet distance selling rules, therefore we're not obliged to offer refunds if you've ordered the wrong size or colour, BUT we do offer an exchange service for wrongly ordered items.
The price for exchanges are as follows:-
Once we have received your purchase back at T Shirt Town we will send out a replacement product at the costs below:-
This covers re-printing a replacement product as well as the cost of sending your exchange back to you. We will send you a link in order to make the payment on our secure site.
Please Contact Customer Services and we will give you an RMA number then send the t shirt back in its original state and once we have received it back along with the new payment we will exchange the item for a different size.
This Includes ALL Brands (except Halfmoon project) and the Music and character products that show this symbol next to them.
My t Shirt, hoodie etc does not fit
Please contact Customer Services and we will give you an RMA number send the t shirt back in its original state and once we have received it back we will exchange for a different size or refund your account
My t shirt, Hoodie etc is the wrong design and I want to change it
Please contact Customer Services and we will give you an RMA number send the t shirt back in its original state and once we have received it back we will exchange for a different design subject to availability.
My t shirt, hoodie etc is faulty
Please accept our sincere apologies for this. Contact Customer Services and we will give you an RMA number once we receive the item back we will exchange or refund it.
My t shirt, hoodie etc was a present from someone but it is the wrong size or is faulty.
Please contact Customer Services - please supply your friends name and address and we can match the order up that way - and then we will give you an RMA number then the item can be returned for an exchange.
How do I return my goods to you
If you do need to return the item to us please contact Customer Services and we will send you an RMA number. Please package your parcel carefully and using the address label provided send it back to us.
My Item was in the 'Clearance Section'
Please note all clearance items are non returnable / refundable unless faulty. - So take care to check size guides etc. before you order.
Please note It is your responsibility to ensure the package arrives to us safely so we strongly advise using Royal Mail Signed For. If the item is faulty we will send you a prepaid returns label.
My Item was in the 'Sale Section'
Please note all Sale Items are exchange only unless faulty - So take care to check size guides etc. before you order. We can provide a credit note in the form of a gift voucher. If you need to exchange your sale item please contact Customer Services and we will send you an RMA number.
Please note It is your responsibility to ensure the package arrives to us safely so we strongly advise using Royal Mail Signed For. Of course if the item is faulty we will send you a prepaid returns label contact Customer Services.
All of the products featured in the Halfmoon Project section are subject to the following policies.
Please Note - These designs are hand painted using spray paints and incredible brush work as well, therefore we must stress everyone is different. The images we show are intended for reference purposes only and are not a 100% accurate reproduction of the artwork you will get on your finished garment. The image you choose will be fundamentally the same but the colours and size of the design will vary slightly. These tees are a super high quality finish and wash and the vintage wash results in a tee that is just a little different every time.
IMPORTANT - As these are hand painted please allow up to 21 days for delivery.
IMPORTANT - As these are made to order please make sure you order the correct size as we can not exchange or refund these items unless they are faulty.
