Shipping
Delivery FAQ's
Q : What delivery method do you use?
A : We use Royal Mail, and send all our parcels by 1st Class Letter or parcel post as standard.
Q : How much do you charge for delivery?
A : Royal mail delivery to the UK is £2.50 per order no matter how many T Shirts you order. Delivery to the rest of the world is £7.00 again no matter how many t shirts you order.
Q : Do you ship Overseas?
A : Yes we ship all around the world. The price is £7.00 no matter how many T Shirts you order.
Q : What's the difference between dispatch and delivery?
A : Dispatch refers to the period of time it takes for us to make your product and pass it to the postal service or courier for delivery. This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.
Q : What are the normal delivery times?
A : We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail Delivery) typically arrives the next day in the UK, in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
Q : What do I do if my goods haven't arrived A : Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 14 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time. If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.
Q : What are your dispatch times?
A : We aim to dispatch your order ready for delivery within 5 working days. However sometimes it may take a little longer due to stock availability and other issues that may be out of our control. If there is a problem we will always contact you to advise if there is going to be a delay and where applicable we will offer you an alternative. But ultimately here at T Shirt Town we care about your order and we will do everything in our power to get the order to you as quickly as possible.